Unified order queue
Delivery, takeaway, and dine-in orders appear in the same management view.
Order Management
Order Management
Unified real-time order management with clear priority across channels and statuses.
What it includes
The shift dashboard keeps execution organized without noise or missed handoffs.
Status workflows per order
Clear transitions between execution states for more predictable operations.
Team roles and permissions
Manager, cashier, kitchen, delivery, and reservations roles with controlled access.
Rule-based execution
Cleaner prioritization and fewer execution errors during peak periods.
In depth: Order management module
Order management is the execution core, connecting delivery, takeaway, and dine-in in one operational view.
01
1. Full sales-channel control
All ordering channels are managed through one shared control center.
- ✓Support for delivery, takeaway, and dine-in QR flows.
- ✓Channel on/off configuration per location.
- ✓Smart cart with discounts, coupons, loyalty, and delivery-fee logic.
02
2. Customer checkout experience
Customers complete orders through clear and reliable checkout steps.
- ✓Automatic service-area validation for delivery.
- ✓Supports cash, doorstep POS, and online payment.
- ✓Live order progress updates to reduce support calls.
03
3. Shift dashboard for teams
Teams see full real-time flow and prioritize execution accurately.
- ✓Status pipeline from pending to delivered.
- ✓Audio and visual notifications for new orders.
- ✓Full customer and order context in one view.
04
4. Delivery zones and fee logic
The module defines exactly where and under which rules you deliver.
- ✓Map-based polygon delivery zones.
- ✓Zone-based fee, minimum order, and free-delivery thresholds.
- ✓Automatic routing to the correct location.
05
5. Backend safety and reliability
Execution rules protect against pricing mistakes and data inconsistency.
- ✓Cart price validation against active catalog.
- ✓Real-time product availability control.
- ✓Automated confirmation and status-update emails.
06
6. Dine-in and QR table flow
In dine-in mode, orders are linked to table context for accurate service and cashier handling.
- ✓Table identification through QR code.
- ✓Clear handoff from guest input to kitchen and service.
- ✓More consistent in-store dining experience.
What your team gains
Fewer missed tickets and delays
Clear role accountability during shifts
Stronger operational consistency across channels
“Strong order management starts with shared visibility and clear priorities.”